Privacy Policy
Effective Date: January 15, 2025
At Domithen, we understand that your financial data matters. This privacy policy explains how we collect, use, and protect your personal information when you use our seasonal investing services and website at domithen.pro.
We're based in Edmonton, Alberta, and we operate under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act). This means you have specific rights, and we have clear responsibilities.
If something here doesn't make sense, reach out. We'd rather answer your questions than have you wonder what's happening with your information.
Information We Collect
We collect different types of information depending on how you interact with our services. Some you provide directly, and some we gather automatically as you use our platform.
Personal Information You Provide
When you sign up for our seasonal investing services or contact us, we ask for:
- Full name and contact details (email, phone number, mailing address)
- Date of birth and government-issued identification for account verification
- Banking information and payment details for transactions
- Investment preferences, financial goals, and risk tolerance information
- Employment details and estimated annual income (required for compliance)
Automatically Collected Information
Our systems collect technical data when you visit our site:
- IP address, browser type, and device information
- Pages you visit, time spent on each page, and navigation patterns
- Referring websites and search terms that brought you here
- Session information including login times and platform interactions
We don't sell your personal information to third parties. Never have, never will. Your data stays with us unless you give explicit permission or we're legally required to share it.
How We Use Your Information
Your information serves specific purposes. We're not interested in collecting data just to have it sitting around.
- To create and manage your investment account, process transactions, and maintain accurate records
- To verify your identity and comply with Canadian financial regulations and anti-money laundering laws
- To provide personalized seasonal investing recommendations based on your goals and preferences
- To send important updates about your account, market conditions, and regulatory changes
- To improve our platform security and prevent fraudulent activity
- To analyze platform performance and enhance user experience
- To respond to your inquiries and provide customer support
We also use aggregated, anonymized data for research and to develop better investing tools. This data can't identify you individually.
Legal Basis for Processing
Under Canadian privacy law, we need a valid reason to process your information. Here's where we stand:
- Contractual necessity: We need your information to provide the investing services you signed up for
- Legal compliance: Financial regulations require us to collect and maintain certain records
- Legitimate interests: We process data to improve security, prevent fraud, and enhance our services
- Consent: For marketing communications and optional features, we ask for your explicit permission
Data Sharing and Third Parties
We share your information only when necessary. Here's the complete picture:
Service Providers
We work with trusted third-party companies that help us operate our platform. These include payment processors, identity verification services, cloud hosting providers, and email service platforms. Each partner signs agreements requiring them to protect your data and use it only for specified purposes.
Financial Institutions
When you invest through Domithen, we share necessary information with banks, brokerage firms, and clearing houses to execute your transactions. This is standard practice in the financial industry.
Legal Requirements
We disclose information when required by Canadian law, court orders, or regulatory authorities. This includes responding to lawful requests from government agencies, complying with tax reporting obligations, and cooperating with fraud investigations.
If Domithen is ever acquired or merged with another company, your information would transfer as part of that transaction. We'd notify you in advance and explain how your privacy rights might be affected.
Data Retention Periods
We don't keep your information forever, but we can't delete everything immediately either. Financial regulations matter here.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and transaction records | 7 years after account closure | Canadian tax and securities law requirements |
| Identity verification documents | 7 years after last transaction | Anti-money laundering compliance |
| Marketing communications data | Until you unsubscribe or 3 years of inactivity | Legitimate business interest |
| Customer support records | 3 years after last contact | Service improvement and dispute resolution |
| Website analytics data | 26 months | Platform optimization |
After these periods, we securely delete or anonymize your information so it can no longer identify you.
Security Measures
Protecting your financial data is something we take seriously. Our security setup includes multiple layers.
- Industry-standard encryption (TLS 1.3) for all data transmitted between your device and our servers
- Encrypted storage for sensitive information including passwords and financial account details
- Multi-factor authentication requirements for account access
- Regular security audits and penetration testing by independent third parties
- Restricted access controls ensuring only authorized personnel can view your information
- Continuous monitoring for suspicious activity and potential security threats
- Secure backup systems with encrypted off-site storage
No system is completely impenetrable, but we maintain comprehensive incident response protocols. If a data breach affects your information, we'll notify you within the timeframes required by Canadian law and explain what happened and what we're doing about it.
Your Privacy Rights
Canadian privacy law gives you specific rights regarding your personal information. Here's what you can do and how to do it:
Access Your Information
You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request. There's no fee unless your request is excessive or repetitive.
Correct Inaccurate Data
Found an error in your account details? You can update most information directly through your account dashboard. For changes to sensitive information like banking details, contact our support team for security verification.
Request Deletion
You can ask us to delete your personal information, but this comes with limits. We must retain certain records for legal compliance, typically for seven years after account closure. We'll delete everything else and explain what we're required to keep.
Withdraw Consent
For processing based on consent (like marketing emails), you can withdraw permission anytime. This doesn't affect processing that happened before you withdrew consent, and it won't impact services that require that information.
Data Portability
Request a copy of your data in a structured, commonly used format that you can transfer to another service provider. We'll provide this within 30 days.
Object to Processing
You can object to how we process your information in certain circumstances. We'll review your request and stop processing unless we have compelling legitimate grounds to continue.
To exercise any of these rights, email us at [email protected] with your request. We'll verify your identity before proceeding to protect your account security.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Some are essential for the platform to function, while others help us improve your experience.
Essential Cookies
These keep you logged in, remember your preferences, and enable core platform features. You can't disable these without losing basic functionality.
Analytics Cookies
We use these to understand how people use our site so we can make improvements. They collect aggregated data about page visits, navigation patterns, and feature usage.
Managing Cookie Preferences
You can control non-essential cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when they're being sent. Keep in mind that disabling certain cookies might affect platform functionality.
International Data Transfers
Your information is primarily stored on Canadian servers. However, some of our service providers operate cloud infrastructure in the United States. When we transfer data outside Canada, we ensure appropriate safeguards are in place.
These safeguards include standard contractual clauses approved by Canadian privacy authorities, data processing agreements that meet Canadian standards, and regular audits of our service providers' security practices.
Data stored in the United States may be subject to lawful access requests from U.S. government authorities. We'll notify you if we receive such requests unless legally prohibited from doing so.
Children's Privacy
Domithen's services are not designed for or directed at individuals under 18 years old. We don't knowingly collect information from minors. If you're under 18, you'll need a parent or guardian to open and manage an account on your behalf.
If we discover we've accidentally collected information from someone under 18 without proper parental consent, we'll delete it promptly.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our website before the changes take effect.
The effective date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we're protecting your information.
If you continue using our services after changes become effective, that indicates your acceptance of the updated policy. If you disagree with the changes, you can close your account by contacting our support team.
Questions and Complaints
If you have concerns about how we handle your personal information, we want to hear from you. Most issues can be resolved through direct communication with our team.
You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we've violated your privacy rights. However, we'd appreciate the opportunity to address your concerns directly first.
Contact Our Privacy Team
For privacy-related questions, requests to exercise your rights, or concerns about how we handle your information, reach out to us:
We aim to respond to all privacy inquiries within five business days. For complex requests that require more time, we'll acknowledge receipt and provide an estimated timeline.